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FAQs & Ordering Process

Straight Answers. Simple Steps.

From build specs to delivery timelines, we’ve answered your most common questions—and made it easy to get your custom order started.
Here’s How It Works

Our Step-By-Step Ordering Process

No guesswork, no delays—just a simple process that gets your quote moving fast and keeps your project on track.

Step 1: Share Your Specs

You’ll hear from a team member (not a bot) with pricing, turnaround time, or follow-up questions if needed.

Step 2: Get Your Quote

Our team will review your request, confirm any details, and send you a clear, custom quote—fast. You’ll know exactly what to expect with no surprises or delays.
Get a Quote

Step 3: We Build or Source

Once approved, we get to work—either building your order in-house or sourcing it from our trusted network. Every pallet or crate is built to spec and quality-checked before it leaves our facility.

Step 4: We Coordinate Delivery

We handle all freight and logistics based on your delivery preferences—single site, multiple drops, or recurring shipments. You’ll stay informed every step of the way.

Step 5: You Get Materials That Work

Your order arrives on time, ready to go to work. And if you need ongoing supply, we’ll set up a fulfillment plan that keeps your team stocked and stress-free.
Straightforward Answers

Your Questions, Answered

Whether you're wondering about pallet sizes, delivery timelines, or custom builds, we've answered the most common questions right here.
Have More questions? Contact Us

We’ll need your product dimensions, load weight, quantity, delivery location, and any special requirements like heat treatment or export compliance. You can request a quote here.

Minimums vary depending on product type and size, but we’re flexible and happy to discuss one-time jobs and recurring needs.

Most quotes are turned around within 24 business hours or less, depending on the complexity of your request.

Yes—we can build standard sizes like 48×40 or create custom dimensions based on your specific handling and shipping needs.

Yes. We offer ISPM-15 certified, heat-treated options for both pallets and crates that meet international shipping regulations.

Absolutely. We can bundle your order to include custom pallets, crates, lumber, and packaging materials for one streamlined delivery.

We use high-quality pine or hardwood lumber, based on your load requirements, durability needs, and any regulatory specifications.

 

Yes—we support ongoing supply programs and recurring orders with delivery timelines tailored to your workflow.

We serve manufacturing, distribution, and warehousing operations that need dependable, high-performance pallet and crate solutions.

 

Yes, please do! You can upload your drawings, photos, or technical specs with your quote request for faster, more accurate pricing.

 

Production lead time varies by order size and complexity, but we’ll give you a clear timeline before you commit.

Yes. We can split shipments or deliver to multiple drop points nationwide—just let us know in advance.

 

Yes. We coordinate all logistics and provide delivery options that match your schedule, including flatbed or dock delivery.

Let us know your deadline—we’ll do everything we can to expedite your build and delivery if we have the capacity.

We’re here to help. Our team will walk you through the options based on your product, shipping method, and budget.

full pallet and crate solutions

Let’s Make It Happen.

Whether you need custom-built crates or coast-to-coast sourcing, we’re ready to roll up our sleeves and get to work.